When do I get paid?

Before you start work, it is extremely important that you create a Stripe account and link it to your own bank account to avoid delayed payments. Your Stripe account will act as your business bank account, where client payments are deposited. Money typically around 5-7 working days to clear your Stripe account and arrive in your own bank account.

You can find instructions for setting up Stripe when you first log into your carers account.

How does it work?

Once working, you will receive a timesheet on a weekly basis. The timesheet is sent to you by the online platform on the Monday after you have completed a week of work. Once you have completed your timesheet, it is sent directly to your client as an invoice. Unless the customer queries the invoice, it should take 7 days for the payment to be transferred from your stripe account to your bank account. You can log into your SuperCarers account and view the status of your payment at any time.

If you do have any further questions regarding payments then please email us at carers@supercarers.com.

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