If you are an introductory agency, why do you charge an ongoing fee not an upfront fee?
We charge an ongoing introductory fee rather than an upfront lump sum because we believe this is a fairer way for us to be rewarded for making great matches. It incentivises us to introduce carers with whom care-seekers build lasting relationships. Further, it means that those seeking a carer for a short period of time are still able to contract with an individual through our platform, without the upfront fee becoming a financial barrier.
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