Managing Care

What do I do once a carer has accepted my booking?

Once a carer has accepted your booking, you will receive a confirmation email outlining the details. If there are any special requirements or instructions which you have not already told us about, we recommend...

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How do I amend my booking?

If you already have a relationship with a specific carer and wish to update their shifts, the quickest and easiest way is to contact them directly and see if they are available. You or they should then let us k...

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What should I do if my carer is sick/ taking holiday and is not available?

We advise all carers to communicate directly with their clients in advance if they are planning on taking any holiday, or as soon as possible if they are feeling unwell. This way, you can instruct us to find a ...

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What is your cancellation policy?

In the unfortunate event that you need to cancel a booking you can do so, however you may still be charged. Outlined below is the required notice to avoid incurring any charges for each service: Hourly day and...

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What should I do if I am not happy with my carer?

Our aim at SuperCarers is to make finding and providing care as positive an experience as possible. We therefore take customer feedback very seriously, and encourage you to let us know your thoughts - both good...

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What should I do if I am not happy with the service I have received from SuperCarers?

At SuperCarers, we want to hear all of your feedback and suggestions – both good and bad – so that we can continue to improve the service we provide. We also have a policy for dealing with both informal issues ...

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