Making Payments (Customers)

What are the carer's rates?

As all carers on the SuperCarers platform are self-employed individuals, they are able to set their own rates based on their level of expertise and experience. However, at present the majority of carers have ra...

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What are the carer’s bank holiday rates?

Unless you have negotiated otherwise directly with your Carer, bank holiday rates will be processed at the recommended multiplier of 1.5 x the usual rates. These will be automatically calculated on your invoice...

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How much does the carer earn?

Because we are a technology platform, we are able to charge extremely low commission rates - meaning that the majority of what you pay will go directly to your carer. We are also one of the only care organisati...

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Are there any upfront or hidden fees?

There are no hidden or upfront fees, with registration completely free and with no obligation to purchase at all. Register today to find a carer in your local area - www.supercarers.com/find-care.

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If you are an introductory agency, why do you charge an ongoing fee not an upfront fee?

We charge an ongoing introductory fee rather than an upfront lump sum because we believe this is a fairer way for us to be rewarded for making great matches. It incentivises us to introduce carers with whom car...

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How and when do I pay my carer?

All payments for both our commission and the carer’s fees are made through your carer’s account on our website, via a debit or credit card. Payments are processed via our secure third party payment system Strip...

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Which payment methods do you accept?

Our online payment system accepts all credit and debit cards. Unfortunately, the system is not able to accept payments by direct debit, PayPal, cheque, cash or bank transfer.

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Do you accept direct payments?

The online system does accept direct payments, provided that those payments are made onto a card. Payments can only be taken using a credit or debit card.

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Who is responsible for paying carer's’ taxes?

As Carers provide care services as self-employed individuals, it is their own responsibility to submit their tax returns under the self-assessment system. Customers of self-employed carers are not required to o...

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Do I have to cover the carer's’ travel expenses?

As you contract directly with the self-employed carers, it is up to you and them to decide upfront whether or not you will be liable for their travel expenses. Typically, carers will pay their own travel expen...

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