Security and Safety for Care Seekers & Customers

How do you vet the carer's on your website?

Before carers are allowed to advertise their services on our online platform, all carers undergo a thorough vetting process. This includes a values-based interview, background checks, and verification of the re...

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Are you able to send me the carer's’ references?

As part of the vetting process, we collect two professional references for all carer's. For security purposes and in line with Data Protection laws, however, we are unable to share these with you unless we have...

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Do the carer's have insurance?

We encourage all carers to purchase Public Liability Insurance and have relationships with insurance providers to help them do this easily. However as they are self-employed it is their prerogative and responsi...

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How do you protect my privacy?

Privacy is very important to us. We take all steps needed to abide by the rules of The Data Protection Act 1998, keeping your information safe and secure. More information on how we handle your data is given in...

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