Scheduling Jobs and Holidays (Carers)

Do I need to be self-employed before I start my first job with a customer?

No, you do not need to be registered as self-employed before you start your first job with a customer. However you will need to register as self-employed by 5 October in the (tax) year after you first start wor...

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Can I have another job elsewhere?

Yes. As we are not your employer, we do not ask or mandate that you do a certain number of hours, nor say that you cannot work with other organisations. In addition, we will not penalise you for working fewer h...

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Where and when will I find work?

As you are self employed, you are free to work in whichever areas you want. All you have to do is let us know where you are willing to travel to. We cover Greater London for day, night and live in care and nati...

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How will I receive information about jobs available through SuperCarers?

We will alert you about suitable jobs via email, which you can read about and apply for on the SuperCarers platform. Please check your emails and follow the links whenever you see a job you think you could be a...

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Can I have more than one client?

Yes. You are free to choose when you work and who you work with. You also have the flexibility of accepting or rejecting any appointments.

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Where can I see all my jobs?

You can find your schedule and all of your customer jobs in your ‘When I Work’ (WiW) app which you will have downloaded when you joined the SuperCarers platform. On the basis that you are self-employed you hav...

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What do I do if I am running late or cannot make my clients booking?

You should always remember to check your route on Google Maps or CityMapper well before leaving for any booking to ensure that you will arrive on time. We understand, though, that delays can happen which can’t...

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I am going on holiday soon, what shall I do?

If you are going away on holiday, or you need to take some time off, please inform any existing customers you are working with as soon as possible. You should also update your availability in When I Work, and ...

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