Families & Care Seekers - Trust and Safety

What do you look for in a SuperCarer?

The best carers come from many different walks of life. We look for compassion and kindness in all our carers. Carers listed on our site have often looked after a loved one or have chosen the profession because...

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Do you vet all carers?

Yes. We use the specialist Onfido to complete background checks on all carers, including enhanced DBS (previously CRB) checks, identity checks, right to work and document checks. We also interview all carers fa...

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Do I need to meet my carer before they start working?

We recommend that your first appointment focuses on how best the carer can support the independence of the older client – their needs, preferences and what a good or bad day looks like. If you prefer, this can ...

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Is your service risk-free?

With our service, like agencies, it is impossible to remove all risk. We mitigate risk as far as possible by using Onfido to complete background checks and conducting face-to-face interviews. We recommend that...

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