Support Center

Families & Care Seekers - Trust and Safety

  • What do you look for in a SuperCarer?

    The best carers come from many different walks of life. We look for compassion and kindness in all our carers....

    May 22, 2016 04:53PM UTC
  • Do you vet all carers?

    Yes. We use the specialist Onfido to complete background checks on all carers, including enhanced DBS (previou...

    May 22, 2016 05:02PM UTC
  • Do I need to meet my carer before they start working?

    We recommend that your first appointment focuses on how best the carer can support the independence of the old...

    May 22, 2016 04:55PM UTC
  • Is your service risk-free?

    With our service, like agencies, it is impossible to remove all risk. We mitigate risk as far as possible by u...

    May 22, 2016 04:56PM UTC

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