Families & Care Seekers - Services

How does SuperCarers attract the best carers?

Great care starts by paying a carer properly. All SuperCarers earn more than the living wage (£9.15 in London). This ensures that we are able to attract and retain the best carers, who in turn feel appreciated ...

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What services do you offer?

SuperCarers offer three main categories of care: home help and companionship, personal care and specialist care. At present, we only offer home help and companionship. All carers must provide all services liste...

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Is SuperCarers registered with the Care Quality Commission (CQC)?

No. In fact, the CQC explicitly states that introductory services such as ours do not need to be registered with the CQC. Supercarers is as an introductory service, matching families with carers directly. Super...

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How do I amend my booking?

It is easy to amend your booking. Just log into your SuperCarers.com account and you’ll be able to see all your future bookings. To amend, click on the relevant booking and choose amend. A message is then sent ...

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What do I do once my carer has accepted my booking?

That’s great, once your booking is confirmed you have a carer! You will get an email notification to confirm the booking. If there is any specific requirements or instructions, you should message your carer in ...

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Can I book a same day or last minute booking?

It is best to book as far in advance as possible. This gives your carer time to respond to your appointment request. However, if you need a booking with less than 36 hours notice, we suggest you give us a call.

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What should I do if my carer is not available?

We advise all carers to give advanced warning to their clients if they have holiday time scheduled. This way, you can book a “fill-in” carer. We’ll happily help you find a “fill-in” carer either in advance or i...

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What hours are you open?

You can make bookings 7 days a week on the SuperCarers website. If you need to contact us, we are available by phone 7 days a week 9am to 9pm.

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Where is SuperCarers available?

At the moment we are active in the London Boroughs of Hertsmere, Watford, Barnet, Enfield, Harrow, Brent, Camden and Islington. If we aren’t in your area yet please register your interest and let us know you ar...

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