Families & Care Seekers - Payments

How do I pay my carer?

All payments are made securely online via credit or debit card, so you don’t have to worry about paying in cash. Payment is taken after the service is complete and you can cancel or re-schedule without charge w...

Read Article

Are there any up front or hidden fees?

No. Registering with SuperCarers is free and there are no monthly subscriptions or fees. Just register today and you are free to browse the profiles of carers listed. If you don’t find someone you like, you won...

Read Article

What does it cost me?

You pay the cost per hour of care you see on the website, no more. There are no additional administration or service charges – we like to keep things simple.

Read Article

How much does my carer earn?

When you pay an agency, the carer often gets paid less than half. With SuperCarers, the carer earns what you pay, less our minimal 10% commission.

Read Article

Can I pay in cash?

No. This is strictly against our terms and conditions. Paying online is safe and secure, families can keep track of how much they are paying and older relatives don’t have to have keep cash at home.

Read Article

When do I pay?

Payment is not taken until after the service has been provided. This means if you schedule a number of bookings; weekly or monthly, payment is not taken all at once. For your first booking, there may be a nomin...

Read Article

Can I cancel?

You are free to cancel or re-schedule at any point up to 24 hours before your next booking. If you cancel with less than 24 hours to go you will be charged 50% of the booking.

Read Article