Support Center

Families & Care Seekers - Payments

  • How do I pay my carer?

    All payments are made securely online via credit or debit card, so you don’t have to worry about paying in cas...

    May 22, 2016 05:12PM UTC
  • Are there any up front or hidden fees?

    No. Registering with SuperCarers is free and there are no monthly subscriptions or fees. Just register today a...

    May 22, 2016 05:12PM UTC
  • What does it cost me?

    You pay the cost per hour of care you see on the website, no more. There are no additional administration or s...

    May 22, 2016 05:14PM UTC
  • How much does my carer earn?

    When you pay an agency, the carer often gets paid less than half. With SuperCarers, the carer earns what you p...

    May 22, 2016 05:14PM UTC
  • Can I pay in cash?

    No. This is strictly against our terms and conditions. Paying online is safe and secure, families can keep tra...

    May 22, 2016 05:15PM UTC
  • When do I pay?

    Payment is not taken until after the service has been provided. This means if you schedule a number of booking...

    May 22, 2016 05:19PM UTC
  • Can I cancel?

    You are free to cancel or re-schedule at any point up to 24 hours before your next booking. If you cancel with...

    May 22, 2016 05:20PM UTC

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