Carers - Trust and Safety

Do you have any advice for carers on staying safe?

Yes. We have created advice for carers who are working alone. We share this with you at your induction and we recommend you should review this before your first appointment. This gives you practical advice on h...

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Do you check clients?

When a booking is paid, payment details are provided by the client and verified. This identifies the payer. You should be aware that we do not carry out any background checks on clients or risk assessments of ...

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How do I highlight a concern?

If you have concern that relates to trust and safety, we encourage you to speak to us and we will provide you with appropriate advice and support. You have the choice to stop working with a client. If ever you...

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How do I make a complaint about a client?

If the matter is of an urgent or serious nature, please speak to us. Remember, you have choice to stop working with a client. If you feel in danger you should call 999 immediately. If a complaint is of a non-u...

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How does SuperCarers deal with concerns and complaints?

Please see our policies & procedures.

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