Carers FAQ's

Do I need to be self employed before I start my first job?

You do not need to be registered as self-employed before you start your first job, however you will need to register as self-employed by the end of the tax year in April. Further information can be found here.

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How much will I be paid?

We appreciate all the hard work you do and that is why we try to pay all of our carers fairly. Our SuperCarers receive up to 80% of what the customer pays.

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When Will I get paid?

Once you become a superCarer, you will need to create a stripe account (don't worry, we'll explain more later). You will be paid directly into your bank account at the end of each month. If you do have any fu...

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How do I contact SuperCarers?

If you have any questions or queries, or just want to say hi then please email us at carers@supercarers.com and we will respond to all enquiries within 24 hours.

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Where will I find my jobs?

You can find your schedule and all of your jobs in your WiW app. Remember, you have full control of the jobs you accept, so we will only ever add in bookings that you have agreed and accepted.

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What do I do if I am running late or cannot make my clients booking?

You should always ensure that you check your route before leaving for any booking to ensure that you will arrive on time. We understand that sometimes things happen which are beyond our control, so in these ins...

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How soon will I find work?

How soon you receive work will depend on your availability, the type of care you are interested in and where you live. So it is very important that you keep your WiW schedule up t date at all times! We do hav...

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My DBS is running out- what do I do?

You can only accept customers if you have a valid DBS which is dated within one year. We will get in touch with you a few weeks beforehand of when your DBS is due to expire so that we can either renew it for yo...

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I am going on holiday, what do I do?

If you are going away on holiday, or you need to take some time off. Please remember to add the holiday into your WiW app. You should also inform both us and your customers with as much notice as possible.

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What will happen to my customers when I am away?

Once you have informed us that you are going away, we will get in touch with your customers and we will ask them if they would like a replacement carer.

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